Last updated: October 26, 2026.

1. Company information

This website and booking platform are operated by TRAVESIA LLANERA S.A.S., tax ID (NIT) 902109693-6, located at Calle 16 # 34-45, Bachué neighborhood, Acacías (Meta), Colombia; phone +57 350 443 3017; email contacto@travesiallanera.com ("Travesía Llanera"). Legal representative: Yeison Alejandro Buitrago González.

2. Acceptance

By creating an account, browsing or making a booking on the platform, the user declares that they have read, understood and accepted these Terms and conditions, the Personal Data Processing Policy and the Cancellation Policy. If you do not agree, please do not use the platform. Electronic acceptance is fully valid under Colombian Law 527 of 1999.

3. Purpose of the service

Through the platform, Travesía Llanera offers information about and bookings of tours, activities, lodging, restaurants, transportation and other tourism services in the Colombian Llanos (Eastern Plains), provided directly by Travesía Llanera or by partner tourism operators.

When a service is provided by a partner operator, that operator is responsible for delivering it under the offered conditions, without prejudice to Travesía Llanera's liability under Colombian Law 300 of 1996, Law 2068 of 2020, Law 1480 of 2011 (Consumer Protection Statute) and related regulations.

4. Registration and user account

Bookings require an account with truthful, complete and up-to-date information. The user is responsible for the accuracy of the data provided.
Users must be of legal age. Minors may only take part in activities when accompanied or authorized by their legal guardian, who makes the booking.
Users are responsible for keeping their password confidential and for all activity carried out from their account, and must report any unauthorized use immediately.
Travesía Llanera may suspend or cancel accounts with false information or that misuse the platform.

5. Service information and prices

Descriptions, photos, schedules, capacities, minimum ages and conditions of each activity are published in good faith based on information provided by the operators. Images are for illustration purposes.
Prices are shown in Colombian pesos (COP) and include applicable taxes unless otherwise stated. Amounts in other currencies are for reference only.
Prices and availability may change without notice, but the price confirmed at the time of booking will be honored.

6. Bookings and payments

A booking is confirmed once the corresponding payment has been received and verified and the user receives confirmation by email or WhatsApp.
Payments are made through authorized payment gateways or by bank transfer to the accounts provided by Travesía Llanera. Travesía Llanera does not store credit or debit card data.
Users must check the booking details (dates, number of travelers, activities) before paying.
In the cases set forth in article 51 of Law 1480 of 2011, users may request a payment reversal.

7. Cancellations, changes and right of withdrawal

Cancellations, date changes and refunds are governed by the Cancellation Policy published on the platform, which is an integral part of these terms. The right of withdrawal applies under article 47 of Law 1480 of 2011 where applicable given the nature of the service.

Travesía Llanera or the operator may reschedule or cancel an activity due to force majeure, acts of God, weather or safety conditions. In that case a new date or a refund for the service not provided will be offered.

8. Traveler obligations

Arrive on time with a valid ID and follow the instructions of guides and operators.
Inform in advance of any health conditions, allergies or restrictions relevant to the activity.
Respect the environment, wildlife, flora, cultural heritage and local communities.
Be liable for any damage caused to third parties, to the operators' property or to the environment.

9. Protection of children and adolescents

In compliance with Colombian Law 679 of 2001 and Law 1336 of 2009, Travesía Llanera rejects and reports the sexual exploitation and abuse of children and adolescents, as well as any form of sex tourism. These acts are crimes punishable under Colombian law.

Travesía Llanera also rejects the illegal trafficking of wildlife and flora and the illicit trade of cultural property (Law 17 of 1981 and Law 1185 of 2008).

10. Intellectual property

The platform's content (texts, photos, logos, design and software) belongs to Travesía Llanera or its partners and is protected by copyright and industrial property laws. It may not be reproduced or used for commercial purposes without prior written authorization.

11. Liability

Travesía Llanera is not liable for connectivity failures or technical interruptions beyond its control, nor for misuse of the platform by the user. It is also not liable for services contracted by the traveler directly with third parties outside the platform.

12. Personal data

The user's personal data is processed in accordance with Travesía Llanera's Personal Data Processing Policy, under Colombian Law 1581 of 2012 and its regulations.

13. Requests, complaints and claims

Users may submit requests, complaints or claims to contacto@travesiallanera.com or by phone at +57 350 443 3017. They will be answered within fifteen (15) business days of receipt. Users may also contact Colombia's Superintendence of Industry and Commerce (www.sic.gov.co).

14. Changes

Travesía Llanera may modify these terms at any time. Changes will be published on the platform and apply from publication; bookings already confirmed keep the conditions accepted when they were made.

15. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Colombia. Any dispute will be settled before the competent Colombian authorities, without prejudice to the rights granted to consumers by law.

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